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Team Cocco Financial Planning

IFR Workflow Wizard

IFR Module 211 -- Client Engagement Workflow Tracker

Overall Progress

0%
0%Introduction
0%Data Gathering
0%Presentation
0%Delivery
The Introduction phase is about making a strong first impression and setting expectations. Every touchpoint builds trust and positions the IFR process as something truly different.

๐Ÿ“‹ Initial Setup

Enter Prospect Information Required Agent
Add client contact details, demographics, and referral source into CRM system
Send Introduction Letter Required Agent
Personalized letter introducing the IFR process and what to expect
Send Client Overview Video Required Agent
Share the IFR overview video explaining the process and value proposition

๐Ÿ“ž Engagement

Phone Call to Schedule Appointment Required Agent
Follow up on intro materials. Confirm they watched the video. Schedule the initial meeting.
Send Appointment Confirmation Required Agent
Calendar invite with meeting details, what to bring, and time estimate
Include Fact Finder Required Client
Send the financial fact finder form for client to complete before the meeting
Data Gathering is where the real work begins. You need a complete picture of the client's financial life. Thoroughness here determines the quality of your recommendations.

๐Ÿ“Š Financial Snapshot

Review Completed Fact Finder Required Agent
Review all sections: income, expenses, assets, liabilities, existing coverage
Collect Insurance Policy Declarations Required Client
Auto, home, umbrella, life, disability, health -- all current policy dec pages
Gather Investment Account Statements Required Client
401(k), IRA, brokerage, savings -- most recent statements for all accounts
Collect Legal Documents If Available Client
Wills, trusts, powers of attorney, healthcare directives, buy-sell agreements

๐Ÿ’ฌ Discovery Meeting

Conduct Goals & Values Discussion Required Agent
What matters most? Family protection, retirement timeline, education, legacy, business
Complete Cash Flow Analysis Required Agent
Document all income sources and monthly/annual expenses to understand cash flow
Identify Protection Gaps Required Agent
Compare existing coverage to actual needs across all four protection domains
Build the Insurance and Financial Review Required Agent
Enter all data into the IFR platform -- protection, assets, liabilities, cash flow
The Presentation phase is where you reveal the client's complete financial picture -- often for the first time. This is the "aha moment" where the value of coordination becomes clear.

๐Ÿ“‘ Prepare Reports

Generate Current Overview Report Required Agent
Protection status across all four domains -- what's covered, what's not
Prepare Net Worth Statement Required Agent
Assets minus liabilities -- the complete financial snapshot
Develop Cash Flow Summary Required Agent
Income vs. expenses with protection costs, asset building, and liability costs
Prepare Observation Reports Required Agent
P&C Observation, Protection Observation, and Action Steps for each domain

๐ŸŽฏ Presentation Meeting

Present Insurance and Financial Review Required Agent
Walk client through their complete financial picture -- all four domains
Review Action Steps Together Required
Prioritize recommendations and agree on next steps with the client
Schedule Follow-Up / Delivery Meeting Required Agent
Book the next meeting before leaving -- maintain momentum
The Delivery phase implements the agreed-upon action steps and establishes the ongoing relationship. This is where protection gaps get closed and the client's financial life gets coordinated.

๐Ÿ“ฆ Implementation

Submit Protection Applications Required Agent
Life insurance, disability, P&C changes -- submit all agreed-upon applications
Coordinate with Other Professionals As Needed Agent
Connect with estate attorney, CPA, investment advisor to implement recommendations
Deliver Policies & Documents Required Agent
Review each delivered policy with client, explain coverage and benefits

๐Ÿ”„ Ongoing Relationship

Update Insurance and Financial Review Required Agent
Reflect all new policies, changes, and implementations in the IFR
Send Thank You & Summary Required Agent
Thank the client, summarize what was accomplished, and outline remaining items
Schedule Annual Review Required Agent
Set the next annual review date -- the IFR is a living document, not a one-time event
Request Referrals Optional Agent
Ask who else might benefit from this process -- the best time to ask is after delivery